When I mention customer relationship management systems, your internal knowledge and content management systems and practices, and your conferences and other events, I don't imagine that you immediately see these as an integrated, interlocking set...
"I've done everything I could do in meetings, but I didn't want to get out of the association business." When you're Jacy Hanson, a 17-year association veteran, with 10 of those years as national meetings services division director for the...
Hanbury Gets Ready for The Big Dot-Com Play Tell Greater Milwaukee Convention & Visitors Bureau president and CEO William Hanbury that he's another hospitality industry convert to dot-com life, and he'll probably disagree. "It's a simple segue...
"I've done everything I could do in meetings, but I didn't want to get out of the association business." When you're Jacy Hanson, a 17-year association veteran, with 10 of those years as national meetings services division director for the...
Over the last year, I've noticed that the word "change" is being incorporated into nearly every industry meeting. No wonder! Technology is creating a new world for most businesses. Even convention and visitor bureaus, those sales and service...
ASAE: Not Your Father's Association The new association is "lean, linked, electronic, and malleable." So says Tom Peters, the guru of gurus of marketing and management, and opening speaker at the record-breaking 80th annual meeting of the American...
APEX Moves Forward with CIC Support For the meeting industry, the Accepted Practices Exchange (APEX) initiative is touted as the holy grail of professionalism and performance. For Mickey Schaefer, CAE, vice president for administration, membership...
The meetings industry continues to "e-volve," taking advantage of the quicker response time, reduced paperwork, and lower costs of e-commerce, e-mail, and industry Web sites. Now Congress is joining the e-trend by enacting a new law, The...