By the time you read this, I'll be back from giving a speech at TeleCon West, a major conference on e-learning in Anaheim, Calif. As you might expect from a technology conference, most of the sessions will focus on leading-edge technology and application solutions. Critically important topics, but definitely not the whole training picture. My presentation addresses an equally vital issue: Even after choosing ideal technical solutions, most managers find that their e-training programs are not
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