CMI columnist Bob Nelson has become the “guru of thank you” by sharing best practices from companies around the globe. His most recent book, Keeping Up in a Down Economy: What the Best Companies Do to Get Results in Tough Times, (2009, Pragmatic Publications), is packed with even more. In the book, he presents research on how important it is to practice recognition in tight economic times, when there’s greater chance of declining morale, eroding trust, and lower productivity
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