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It’s the Human Touch that Makes Great Service

It’s the Human Touch that Makes Great Service

Can a robot "get" hospitality?

I recently returned from a week in Dubai—amazingly, it was my first trip there. My advice: Go as soon as you get the chance! I was lucky enough, through my role as a trustee for the SITE (Society for Incentive Travel Excellence) Foundation, to have an opportunity to travel there for the Site Executive Summit. I was excited to see this city, which has transformed from desert to world-class destination in the blink of an eye. But I must admit I was unprepared for what I found.

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