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Almost 70 insurance and financial services planners came to the Ritz-Carlton in New Orleans on July 17 to 19 to learn, network, and have some fun. They got all that and more at the ICPA Summer Educational Forum, which this year included standout presentations on everything from managing your e-mail and group security and contingency planning, to dealing with problem people and an airlines update. Even the weather seemed to cooperate: Lurking hurricane Claudette cleared out of the area just in

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