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Tracking Training: A View from the Field

The Traditional and the High-Tech: Use Both! Technology is responsible for the most dramatic change in training at the American Fidelity Group, says Edward Dillon, vice president, director of training and travel. About four years ago the Oklahoma City, Okla., insurer automated its sales staff, providing them with laptop computers to use in sales presentations, to access the company's automated sales processing system, and for a variety of other functions. Technological advances have also led

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