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Technology Rules

With a need to reduce costs, and with the promise of substantial return on investment, insurance companies seem increasingly eager to use new technologies to communicate with and train their agents in the field. This has not always been the case. “The insurance industry is not known for jumping on the technology band-wagon,” says Chad Hersh, a chief analyst with Celent Communications, a Boston-based research and consulting firm that provides technology and business strategy advice to the

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