INFORMAL MEETINGS: THE MOST EFFECTIVE TEACHING TOOL? A nearly two-year study has confirmed what many in the workplace already intuitively know: More than half of all employee learning takes place in informal settings such as everyday meetings, rather than through formal training. The study, conducted by the New York-based Arc Consulting LLC for the Center for Workforce Development at the Education Development Center in Newton, Mass., followed more than 2,000 workers at seven sites to

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