Skip navigation

Ringing Up Some Changes

The other day I was in the checkout lane at the grocery store, doing my usual last-minute shopping for that night's dinner. Without glancing up, the cashier mumbled, “Hi-how-are-you?” as she bleeped a package of pasta over the scanner. I answered, “Great-how-are-you?” and fumbled to get my wallet out. Neither of us was really paying any attention to each other or to what we were doing; just another chore to check off the list for me, just another line of items on the conveyor belt to her.

Register to view the full article

Register for and gain access to premium content including the CMI 25 Listing, our monthly digital edition, the MeetingsNet app, live and on-demand webinars, and much more.

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.