Outcomes, Level by Level

Some attendees hailed a session called Practical Strategies for Better Outcomes, held at the Alliance for Continuing Medical Education Annual Conference in San Francisco in January, as the best session on outcomes they had ever attended. Presenters Carol Havens, MD, director of clinical education with Kaiser Permanente in Oakland, Calif., and Philip Bellman, MPH, a training and development consultant also with Kaiser Permanente of Northern California, took session participants through