What's behind hotel ratings?

Thanks to a MIMlister for sharing some links to what's behind the hotel ratings that have been coming out fast and furious lately.

A USA Today reporter shadows a hotel rater in California (includes a chart comparison on how hotels are rated for AAA, Mobil, Expedia, Orbitz, and Travelocity)

David Grossman's column on the discrepancies in the ratings systems

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