Teaching connection and communication

After reading this article about what the disconnection between what doctors say and what patients hear, I can't help but wonder how you can teach something like that. Especially since half of the problem -- the patient half -- won't be at the CME activity, most likely. Or maybe you do include patients in this type of education? If anyone is tackling this, I'd love to know how you go about it, and how you measure the results.

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