One way hoteliers can be more guest-centric

An interesting idea from an article on hotel-online: Have the executive management personally greet just one customer a day, take them to their room, and generally make a human connection. I don't know if that'd make a huge difference or not for the guest, but it sure would for the managers!

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.