Customer service in healthcare

It seems like just yesterday I was asking about CME designed to improve what, for lack of a better term, I'd call customer service and how it can affect patient outcomes. Then today I run across this week's Grand Rounds, which is focused on customer service in healthcare. While the posts I clicked into weren't directly focused on CME per se, check out this one from Mastering Data Management.

Among the many benefits of the Louisiana Rural Health Information Exchange the post covers is that it enables rural HCPs to participate remotely in CME. Nice!

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