An interesting idea from an article on hotel-online: Have the executive management personally greet just one customer a day, take them to their room, and generally make a human connection. I don't know if that'd make a huge difference or not for...

For a meeting planner's perennially aching feet, here's an article from Julia O'Connor of Trade Show Training that offers some tips on how to keep those dogs from barking all over the expo hall. A snip...

Three recently fired waiters from New York's "21" Club, eatery of the rich and famous, say that it was their age and accents that got them fired, not drinking on the job or making a "derogatory gesture." OK, age discrimination is one thing, but...

This article in the Argus Leader about independent event planner Thomas Scofield highlights the innovative problem-solving that so characterizes people in this business...