This time, it's a class-action suit filed against Starwood for not disclosing mandatory housekeeping and bell "gratuities" (IMHO, if it's mandatory, it's a fee, not a gratuity or tip—but I digress). Click here for the gory details.

There's just something about Disney World that grabs you and won't let you go. Witness this hysterical commentary on a recent visit by the incomparable James Lileks. I tried to find a snip to pull out here, but it's all just, well, so Lileks that...

This interview between Guy Kawasaki and career specialist Penelope Trunk is well worth a read. My favorite part is this...

The University of Michigan recently conducted a survey to see how people rate airlines in terms of customer service, and here are the results...

I ran across a few items that I thought might be of possible interest. First up, Burn calories at your desk with the Mayo Clinic's vertical workstation, which is basically a treadmill/desk-with-a-PC combo. Instead of shelling out $1,600, couldn't...

This is just one very cool site: LoveLines. ...

I was going to pore over my notes tonight and give some details about some of the sessions at the Exhibition and Convention Executives Forum, but Scott Briscoe from ASAE and The Center actually was posting about it live from the show, so for now...

I'm about to leave for the day's sessions at the Exhibition and Convention Executives Forum in Washington, D.C., but I wanted to check in first with a few notes from the road...

We often say that you can sell a sponsorship to just about anything, from lanyards to seatbacks in the session rooms. But, when it comes to your event Web site, think carefully before wading into the muck that some magazines have been foundering...

At least, I with my all-American taste think so: Japanese octopus-dumpling soda. From 3Yen News...