I did a Caribbean site visit after the destination had already been announced to our qualifiers, but before anyone in management had discussed it with me. I called two major resorts and told them that due to time constraints I needed to make my site visits, staying one night in each prospective resort, and then make the decision within a week. I checked in and wandered the first property, getting a feel for the resort, customer service, venues, etc., and reconfirmed a meeting with the on-site salesperson for the next day. I got up, had breakfast, and awaited the sales contact, but the person never showed up. So, later in the morning I gave myself a site visit and in doing so, I ran into the sales representative for the second property I was to visit later in the day. Together we finished the visit, as he was eager to compare and see what the competition had to offer.
I made efforts to get in touch with the salesperson at the first resort, but never did hear back, though we’d discussed meeting at breakfast that morning. Needless to say, we opted to take our five-night program to the second location, and I never to this day have heard from the sales person at the first stop! It was a very odd occurrence, but it said all I needed to know about their commitment to customer service and our prospective piece of business.