Is it good or bad to tweet during a webinar? That's what Ken Molay is pondering on The Webinar Blog, and it's something I've wondered about, too. I've moderated a few webinars this spring, and we did keep a Twitter chat on a related hashtag going...
I had to click through to read this article after I saw three words in the headline I don't think I've ever seen linked to customer service: humility, reverence, and professionalism. I particularly liked this line: "While some people believe that...
I know it's been said many times, especially by folks in the meetings and conventions business, but Jonah Lehrer says it really well, if yet again, in this Wall Street Journal editorial. He says the limitations of the various different social...