Customer service--or the lack thereof
May 19, 2005
I heard an ad on the radio this morning that cut through my "I need more coffee" fog like a Jedi lightsaber. The company, which helps keep basements dry, says, "We answer our phones. We return calls. And we show up for appointments." That's their...
Rainforest disappearing in South America shows up in Germany
May 19, 2005
Germany must have Disney envy--what else could explain the need to build a tropical resort in an old zepplin hanger an hour outside of Berlin? From The Guardian...
LA hotels offering a deal they hope UNITE HERE can't refuse
May 17, 2005
From hotel-online: Nine Los Angeles Hotels Present Radically Restructured Economic Proposal to UNITE HERE Local 11. A snip: ...
The Jackpot theory of incentives
May 17, 2005
The Jackpot theory for incentivizing workers--where you randomly award a nice prize to the pool of people who are eligible to win it--appears to work for the Royal Mail in England. An excerpt from the Financial Times...
Green policies make travelers' top 10 list!
May 17, 2005
In a recent AAA survey on travelers' top factors in choosing a hotel is "Having eco-friendly or green programs in recycling...
Four Seasons looks after its own
May 17, 2005
I love this--Nearly 200 Employees of Four Seasons Resort Maldives Find Temporary Work at U.S. Four Seasons Properties. The...
Zagat's latest on the best hotels/restaurants
May 15, 2005
Zagat's latest survey results are in. In addition to finding that U.S. restaurant goers love Italian food (duh), here's the...
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