Meeting planners are masters of doing a seemingly impossible trick, especially while on site: Keeping a close eye on the detail at hand, while simultaneously monitoring everything else going on around them. I thought I was pretty good at it, too...

As any meeting planner knows, the environment can make or break a meeting. And now, thanks to the Journal of Consumer Research, we'll soon have a study to prove it, at least in terms of ceiling heights. If you have a lot of details to work on, a...

Actually, the company has given customers a place to reward acts of human kindness and just plain old good customer service by posting their experiences on its BeHospitable.com site. I just did some quick skipping around, and was glad to see that...

Remember the Million Dollar Home Page, Alex Tew's brilliant idea for how to make a million bucks by selling ad space for a dollar a pixel, with a 10-pixel-by-10-pixel minimum, on a Web site? (If not, here's one of the many stories that ran about...