It's been several years since I've attended the New England MPI Chapter's annual NEMICE show in Boston, and I have to say that my experience yesterday was one big pleasant surprise. The education in the past had been of the OK-but-basic variety...

Bill Marriott gets the customer service story du jour award for this tale of a hotel staffer that gave a guest in need the very pants off his legs.

The recent announcement of a partnership between experience-marketing firm George P. Johnson and InExpo, a virtual events company, just reaffirms to me the growing importance of bringing experiential marketing into the online environment. ...

So I was brainstorming with Andy who does our crossword puzzles about a theme for our June issue crossword, and we started riffing on what types of meetings would best be held in a particular place. Some of the ones we're not using (I think they'd...