I've heard hotels (and other suppliers of all stripes) grumbling about online review sites like TripAdvisor since they first came on the scene -- who wants all those cranky customers who wouldn't be happy no matter what you do spewing nastiness...

I hadn't heard of FailCon until I read this Wired piece about it, which begins, "Failcon, a Silicon Valley conference focused on stories of failure, was so successful last year that’s it’s back again in 2010. Which means it either failed to fail...

All you can do is hope that one of them isn't you -- that is, isn't you getting bumped from your hotel at midnight after a grueling day on the road. But if you do find yourself getting bumped, it might help to understand why. Hotel insider and...

Being the sheep that I am, I just went through the full-body scanner last week without even a baaa. After reading about the experience of a private jet charter service pilot who declined to be scanned and/or patted down, I'm kind of wishing I...

Just read about the $10 Meeting Mngr Pro app for the iPad on Gizmodo and thought, wow, can you imagine working in an office where everyone has an iPad? ...

If I didn't keep experiencing the same things, I'd feel bad for Jeffrey Cufaude, whose blood is boiling over the preponderance of basic meeting management gaffes he's been suffering through lately. ...

I still think Kulula Air has the best plane paint job, but Wired has found a few more that are none too shabby, either -- check out the Qantas paint job! Nothing short of gorgeous.

We tend to talk about Q&As as a quick-and-easy way to add interaction to a session, but after a few days of sitting in sessions with Q&A cabooses last week, I felt weirdly unsettled by them. Q&As tend to skew toward extroverts, since...

They've been in place at Boston's Logan airport for a while, but today was the first time I went through one of the new and semi-controversial full-body scanners. I tried not to think about what the security folks were looking at, and it wasn't...

It sounds like some companies are finding a niche making indoor map apps for convention centers, airports, malls -- basically, any big space frequented by a lot of people. I would think this is something the facilities would want to do themselves...