If anyone has a good vantage point for lodging performance, it's Bjorn Hanson, PhD, global industry leader, PricewaterhouseCoopers Hospitality & Leisure Practice, New York. Meetings have never been more important to many major markets, he says...
Two days before September 11, 2001, a North Carolina woman converted to Islam. A month later, she asked her employer for permission to wear a hijab, a religious head scarf, to work. After wearing the scarf for one day, she was asked to remove it...
One of the best ways to take the pulse of the meeting and incentive industry is to stroll the aisles at the annual IT&ME Show in Chicago. As we did just that in September, it was clear that business was still way down from what we had seen a...
Pen noun 1: an implement for writing or drawing with ink or a similar fluid; 2: a writing instrument regarded as a means of expression; 3: the internal horny feather-shaped shell of a squid ...
Balmy temperatures, plenty of activities, and all-inclusive dining combine to make three adjacent Iberostar properties a popular destination for incentive groups...
These days, when you can wait on hold for half an hour only to be told you've called the wrong help line, most people believe that customer service is a thing of the past. Nonexistent. Dead and gone...
L.A. Inc., The Convention and Visitors Bureau, formerly the Los Angeles Convention & Visitors Bureau, has taken a lot of heat this past year over dozens of meeting cancellations at the Los Angeles Convention Center. The city controller's...