How do you react when you hear the word audit? In my earlier years as a multiple global category leader for HP, the word struck fear in my heart. Over the years, however, that fear turned into annoyance, which eventually turned into...
When strategic meetings management first came on the scene almost 20 years ago, the main focus was controlling spend and mitigating contractual risk, which produce very tangible and very important results. Over the past few years, I have observed...
No, that's not a typo! The term “glocal” indicates the blend of global and local culture, values, and customs that are critical to SMM success...
Why this $100 billion spend category still falls into the wasteland of general travel and entertainment, and how to fix it.
“Fruitful friction” may sound counterintuitive, but I always try to focus on the positive. I feel there can be productive outcomes from situations that are fraught with friction. Once you are aware of what is causing the resistance...
Given the current market conditions, it is essential that we elevate the electronic request for proposal process for group meetings on both the buyer and supplier side of the equation. This is a passion of mine that I’ve been presenting on...
SMM still isn’t moving beyond highly regulated companies, an increasingly saturated market. Here’s what I think we need to do get new SMM players on board.
