Shaken by the loss on September 11 of two good customers and colleagues — the Marriott World Trade Center's Abdu Malahi and Joe Keller — and confronted by what to do with a meeting planning department with time on its hands, Lee Travel Group...

I'm pleased to announce ICP's first annual recognition of our industry's “rising stars”: meeting planners who are guiding their departments through challenging times with skill, ingenuity, and a whole lot of hard work...

We basked for so long in the glow of an ever-expanding economy and a strong meeting market that planners and hoteliers may have forgotten what a buyer's market is like. And many haven't forgotten — they never knew...

Gold Medal Service ...

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Ever since September 11, industry pundits and pollsters have been busy trying to figure out what the future holds for business and meeting travel. One survey after another has shown that companies are cutting back on travel, and many industry...

Cell phones and Blackberries (wireless PDAs) aren't welcome at the National Conference Center, and there are no plans to change that...

In the year 2000, there were six security initiatives issued for air travel. From September 11, 2001, to January 2002, airlines were given 70 new security initiatives...

Following a survey of its members' emergency procedures, the International Association of Conference Centers recently issued a 55-page preliminary white paper on this timely subject. The paper is the product of IACC's recently formed Emergency...

There's been so much buzz about business travel cutbacks and the challenges of flying after September 11 that it's natural to assume your top producers may be reluctant to travel. Not true, according to the more than 300 producers who filled out...