As Airlines Stumble, Consider a Hybrid Safety Net

As Airlines Stumble, Consider a Hybrid Safety Net

If you had a product that a significant proportion of your captive audience really, truly hated, how optimistic would you be about your long-term business prospects?

And, if your small profit margin depended on the absence of a competing service that outpaced yours on speed, practicality, and amenities, would you consider yourself a bit vulnerable?

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