It’s the Human Touch that Makes Great Service

It’s the Human Touch that Makes Great Service

Can a robot "get" hospitality?

I recently returned from a week in Dubai—amazingly, it was my first trip there. My advice: Go as soon as you get the chance! I was lucky enough, through my role as a trustee for the SITE (Society for Incentive Travel Excellence) Foundation, to have an opportunity to travel there for the Site Executive Summit. I was excited to see this city, which has transformed from desert to world-class destination in the blink of an eye. But I must admit I was unprepared for what I found.

Y

Register to view the full article

Register for MeetingsNet.com and gain access to premium content including the CMI 25 Listing, our monthly digital edition, the MeetingsNet app, live and on-demand webinars, and much more.

Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish