Hi-Touch, Hi-Tech

When the international professional services company Deloitte Touche Tohmatsu brought together nearly 400 new executives from corporate offices around the world at its 2004 New Partner Seminar in Los Angeles, a key objective was teaching attendees how to manage cultural differences. Rather than presenting a linear and potentially boring lecture, Deloitte engaged participants in a half-day interactive training exercise called “Working Across Cultures.”

In general, Deloitte's New

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