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WHEN A KILLER TSUNAMI devastated Southeast Asia in December, American Express, which has a large division in Thailand, immediately made a cash donation to the Red Cross. The next week, Ed Gilligan, group president of global corporate services, international payments and American Express Bank, headed east to spend time with the company's employees based there.

“What else can we do to help?” he asked.

It was the American Express team in Thailand who thought of relocating

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