AS PLANNERS, WE TAKE ENORMOUS PRIDE IN our abilities to orchestrate complex meetings with perfect attention to the tiniest detail. But sometimes, despite our best efforts, the unexpected interferes. And in the last year and a half, terrorism, war, and the onslaught of the SARS virus have made meeting uncertainty something to plan on.
Canceling a meeting is the most challenging, thankless part of our job. But it is also an outstanding opportunity to show our professionalism. We m