Use of Kiosks Continues to Grow at Hotels

In June, Fairmont Hotels & Resorts became the most recent hotel company to announce self-service check-in kiosks to supplement the work of the hotel front desk. In April, Starwood Hotels and Resorts introduced kiosks at Sheraton New York Hotel & Towers in Manhattan and expects to have them in 100 properties by the end of the year. Hilton Hotels Corp. has machines in more than 40 properties, and Marriott International and Hyatt Hotels Corp. are in the midst of rollouts this summer.

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