The NEW ROI: Too Tough to Tackle?

DURING MEETING PROFESSIONALS INTERNATIONAL'S ROI Summit last July, Tracey Smith, manager, events programming, at Thomson RIA, a Dallas-based software company, had to duck out of a session to take part in a conference call with her vice presidents of sales, marketing, customer operations, and product development. They wanted to talk about an upcoming user conference that she was planning, and about how to measure the return on investment for their attendees.

While sitting on the

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