Travel Agencies: The Next Meeting Planners?

As companies shed their on-staff planners and outsource their meetings to travel agencies who are relatively new to this part of the business, planners warn that the quality of meetings could suffer.

"An agency outstanding in handling vacations won't necessarily be able to handle meetings," says Christine Duffy, president and COO at Philadelphia-based travel management firm McGettigan Partners. A meetings specialist for 20 years, Duffy says that her company, which does $1 billion annu

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