TRAINING: Their Problems Are Your Problems

Most organizations want to be learning organizations; many claim to be, and some actually are. High-tech companies, especially, like to think of themselves as places where data-driven decisions are the rule, where post-mortem analysis leads to improvement, and where new technologies are adopted in response to well-analyzed problems. Many, in practice, are not.

For both organizations that really do learn and those that mean to, new technologies are often acquired to address business pr

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