Patient Ratings Of Health Care Plummet Following September 11th Attacks

A new study points out the way extraneous events can skew survey results. CME providers attempting to measure education outcomes in terms of patient satisfaction, read on:

Patient ratings of health care plummeted during the week of the September 11th terrorist attacks according to a nationwide study. The data show that overnight hospital patients were significantly less satisfied with the quality of care they received immediately following the attacks compared to patients who were dis

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