New York City Battles Back

RCM spoke with Terry Dale, executive vice president, and Nell Barrett, senior vice president, communications, NYC & Company, to get the convention and visitors bureau’s inside perspective on how New York City pulled together to handle the September 11 crisis. And how it plans to face the challenges to come.

RCM: What is the first thing that comes to mind when you think about the events of that fateful week?

Barrett: Obviously, it was a tragedy and shock of unbelievable pro

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