A CSM Hot-Line in Your Pocket

A CSM Hot-Line in Your Pocket

Meeting room too cold? Tap your app. That’s what convention services managers are now telling their clients at 350 Marriott International properties in the U.S., with the introduction of Red Coat Direct, a new customer-service app for meetings.

The app’s home screen has two buttons—“Make a Request” and “Request Status.” Clicking the request button leads to a screen with five choices: food & beverage, aud

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