It has been a challenging year for the meeting industry: the September 11 tragedy, a recession, and the continuing threat of terrorism. It may never be as it was before, but it will get better. Meanwhile, what's a meeting planner to do?
One way to cope in troubled times is to focus on improving contract provisions. I have written about contract issues that are ripe for improvement, such as cancellation, attrition, and termination (acts of God) clauses (MM December 2001 and Marc