Hoteliers have complained for years about paying commissions to site selection companies. Now, Ritz-Carlton has taken action by capping commissions. Will other hotels follow suit?
In a move competitors call "gutsy" and planners call "bold," Ritz-Carlton cut commission payments to third-party site selection firms to 3 percent in November.
The proliferation of intermediaries earning 10 percent commissions to bring meeting clients to meeting properties prompted Ritz-Carlton to ma