Why Outsourcing Works for Us

For Lynne Schueler, it was the good, the bad, the ugly, and the Big Idea.

The good: Her employer, Principal Financial Group in Des Moines, mandated companywide use of Schueler's department for planning meetings.

The bad: With an unknown quantity of additional meetings about to hit her department's plate, Schueler, assistant director, meeting planning services, could not hire more staff. Nor could she get a much-needed overhaul of her meeti

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