What Goes Around, Comes Around

Planners have long warned suppliers to play nice because what goes around, comes around. Now that the market's turned, hotel chains are hearing that message loud and clear — and taking action to improve their planner relationships.

One effort from Chicago-based Hyatt Hotels and Resorts involves paring down its meeting contracts with simplified language to make them more user-friendly, says company spokesperson Rafal Karkis. The shorter, simpler contract is slated to debut in January.<

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