Steady in Tough Times

The Ritz-Carlton Hotel Co. sticks to its promise of outstanding service — and weathers the worst downturn in decades.

Financial & Insurance Meetings: The luxury segment took a big hit in 2009 — particularly in regard to meetings business — and Smith Travel Research predicts it will be hit even harder in 2010. How is Ritz-Carlton responding to this?

Ezzat Coutry: Overall, we actually saw some improvement in the third quarter of this year, and we think some hot

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