Ritz-Carlton and the Future of Luxury

Ritz-Carlton and the Future of Luxury

The Ritz-Carlton Hotel Co. sticks to its promise of superior service—and weathers the worst downturn in decades.

Ezzat Coutry, senior vice president, The Ritz-Carlton Hotel Company, is the top Ritz-Carlton executive for the Southeast, the Caribbean, and Latin America, currently overseeing 21 hotels. Regina Baraban caught up with him at The Ritz-Carlton Insurance Advisory Board meeting in August to talk about trends in the luxury hotel segment.

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