Shortly after Aid Association for Lutherans in Appleton, Wis. announced it was merging with Lutheran Brotherhood in Minneapolis in June 2001, two computer-based videoconferencing rooms were set up in each location. “We thought this was adequate to meet demand, but we were totally wrong,” says AAL/LB manager of media productions Mike Shetter. One year later, the number of videoconferencing rooms has grown to 16 — and they're usually booked solid eight hours a day, five days a week.

“It

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