Hotels With Heart

Here's a title you don't run into everyday at a hotel: community projects manager. That's the position that Jo Licata holds at the San Francisco Hilton. With overall responsibility for the hotel's charitable and community efforts, she's held this position for the past 13 years and, to the best of her knowledge, she was the first — and might still be the only — person at an individual hotel to be so titled. But we're willing to bet she won't be the last.

As social responsibility become

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