Daily Service Fees: Benefit or Bad Idea?

Get ready to factor in a new charge on guest folios at some resorts: the daily service fee. While it may sound like one more aspect of the seller's market squeeze, resort staffers say they instituted the fees to help, not hurt.

"We kept getting a lot of complaints," says Christopher Pipes, CHSP, at The Broadmoor, in Colorado Springs. "Clients felt like they were being nickeled and dimed every time they turned around. A charge to pick up the phone to make a local call, a charge to go t

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