Click, Don't Call: INTRANET SITES PROMOTE PLANNING DEPARTMENTS

When Conseco Inc. launched a site for its Travel & Event Services division on the corporate intranet two years ago, it also started a new company policy: All requests for meetings at Conseco's in-house conference center in Carmel, Ind., had to be received online. During the first nine months of this year, about 2,000 meetings were held at the conference center, all resulting from intranet requests.

"I would need a staff of 20 people taking reservations all day long to handle that

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