The Year of Uncertainty

A recurring theme in our annual incentive trends survey, conducted just eight weeks after September 11, can be summed up by the most common two-word response: don't know. Readers don't know if they face budget cuts, don't know if they will replace some travel awards with cash or merchandise, and certainly don't know if they will be forced to cancel their 2003 incentive plans.

“For a while after the attacks, it was as if someone had pushed the pause b

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