From the Worst to the Best

Randy Dorr, a former supervisor at MCI, energized his team of 18 telemarketers in the most unusual way that we've ever heard of. On the spur of the moment, he told the members of the group that if they got to be number one, "I'd call their mothers and tell them how great they were."

He wasn't sure, he says, how the idea popped into his head. It came to him one day after he had promised his boss that he would transform this group, the worst-performing sales group at the time, into the

Register to view the full article

Register for and gain access to premium content including the CMI 25 Listing, our monthly digital edition, the MeetingsNet app, live and on-demand webinars, and much more.

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.