When Should You Fire Your Client?

Edina Lessack's client was seeking a very specific site: He wanted to schedule a convention on a boat in a location convenient to Canada, where his company had some important clients. No problem, said Lessack, president of Chicago-based Meetings & Events USA, who was happy to help. She assigned a staffer to research half a dozen destinations and put together a report comparing airfares, hotel room rates, possible activities, and more. Then she waited.

Nothing. No call. Not even a

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